✓ DPDP Act, 2023 Compliant
Last updated: July 2026
Who we are
Vani One ("we", "us", "our") provides healthcare operations automation software to institutions in India. This policy explains how we collect, use, store, and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.
What data we collect
When you interact with our website or book a demo, we may collect:
- Contact details you provide (name, email, phone, organisation name)
- Information shared during calls or WhatsApp conversations
- Basic website usage data (pages visited, general location, device type)
We do not collect patient health records through this website. Any clinical or patient data processed through the Vani One platform itself is governed by a separate data processing agreement with the contracting institution.
Why we collect it
We process your personal data only for specific, lawful purposes:
- To respond to your enquiry and schedule a demo
- To communicate with you about our services
- To improve our website and understand how it is used
Your rights under the DPDP Act
As a Data Principal, you have the right to:
- Access the personal data we hold about you
- Request correction or erasure of your personal data
- Withdraw consent at any time
- Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
- Raise a grievance with our Grievance Officer, and subsequently with the Data Protection Board of India if unresolved
Where your data is stored
All personal data is stored on servers located in India. We do not transfer personal data outside India except where explicitly permitted under the DPDP Act and with appropriate safeguards.
Data retention
We retain enquiry and contact data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, after which it is securely deleted.
Grievance redressal
For any questions, data access requests, or grievances regarding this policy, contact our Grievance Officer at hello@vani.one. We aim to respond within 30 days as required under the DPDP Act.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected with an updated revision date at the top of this page.